Transition Support FAQs

What does transition involve?

The process is different for everybody, because it will depend on your child’s needs and your family’s circumstances. Each and every journey is as unique as your child, and needs to deliver outcomes that suit them – and you.

We will help plan the next move, which could include support to:

  • continue living in the family home
  • explore opportunities to move into their own home
  • gradually move towards greater independence
  • access more hands-on care in a residential or extra care facility
  • find suitable education and/or work.

We’ll take time to get to know you and your child inside out, and find the ideal solution that matches their individual needs, goals and future plans, while safeguarding their existing links and relationships.

How does transition support work?

In our experience you can’t start planning early enough. You might want to start preparing your child for their future as an adult when they first become a teenager, and to encourage them to be involved – and make their own choices and decisions – if they are able to.

Planning ahead provides a clear pathway through the transition process and gives you more time to explore all the possibilities and how they work.

We take a person-centred approach to the support we offer, both during the transition and as your child makes their first steps into adulthood. This means that your child is at the centre of everything; we listen to what they want and what matters to them, so they are always at the very heart of conversations and decisions about their future.

We understand that the rest of the family has a huge stake in what happens to your child, so it’s important that we’re also there to offer help and guidance for the entire family during the transition period.

For us, this joint working approach is fundamental to delivering the very best outcomes for everyone involved.

What support will you provide during transition?

We understand that, at a challenging time when so much is going to change, it’s important that you and your child have as much continuity as possible. Our experience tells us this is key to a successful transition.

We will appoint a designated member of staff to deal with your child’s transition. This means that everyone involved – including you, other members of your family, and any professionals – has access to a single, named point of contact throughout the transition process.

Your named contact will guide you through all your child’s options, and help you to find the best and most appropriate adult support for their needs. They will steer you through the new processes and procedures, provide clarity and answer any questions you might have, like:

  • How much of a say will I have in what happens when my child reaches 18?
  • What types of support will we be entitled to?
  • What are my child’s and my family’s rights?
  • How will it all work?
  • How much choice will my child have?
  • Who will pay for what?
  • If my child needs or wants support away from home, will they be housed somewhere nearby?

You will probably have lots more questions, but we have the answers and we’re here at every step to keep things as simple as possible. Your named contact is supported by a team of passionate and committed staff, all of whom combine professionalism and a can-do attitude with a unique personal touch. You can find out more about our people here.

Do you provide services that my child will be able to access when they reach adulthood?

Yes. We have been supporting people with learning disabilities, autism, brain injuries and complex needs for more than 30 years, and we offer a diverse range of support services that empower individuals and their families and carers to live fulfilling lives. These include:

Extra care

Residential care

Supported living

Direct payments

Positive behaviour support


The support we provide during transition is not dependent on your child going on to access our support services when they become an adult.

We will give you unbiased information, guidance and advice that will help you to make decisions that are in your child’s best interests, and support you in accessing whichever services they need through any eligible provider.

Throughout your child’s transition and beyond, we are committed to supporting them to develop their skills, build their confidence and boost their independence, so they can successfully adapt to adulthood and be happy.

How can I find out more about the support you provide?

If you have any questions or would like to find out more about us and the support we offer adults, we can talk you through the options during transition. You can also find out more by clicking on the links above and exploring the other sections of our website.

Or, why not pick up the phone? Call us on 0333 405 1030*

You can also fill out the form at the bottom of this page and we’ll get back to you.

* Calls are charged at your local rate, wherever you’re calling from.

Other support and services

The Involvement Conference

The Involvement Conference echoes our belief that each person we support has a right to choose how they want to be supported. It reiterates our promise to always listen and provide services as unique as each individual we support.

Read more


Personalisation is an approach to social care that focuses on putting individuals at the very centre of the support and services they receive.

Read more

Learning Disabilities

Having a learning disability means an individual can find it harder to learn certain life skills. The problems and challenges faced by individuals with learning disabilities vary in severity, but always start before adulthood and affect them for their…

Read more


Autism – also known as Autism Spectrum Disorder (ASD) – is a developmental disability that affects how a person interacts and communicates with others. It encompasses a wide range of difficulties, such as cognitive impairment, repetitive activity, sensitivity…

Read more

Acquired Brain Injuries

An acquired brain injury (ABI) is injury or damage to the brain that can have any number of causes, such as stroke, a tumour or a road traffic accident. People with ABI have ‘acquired’ their brain injury, and weren’t born with it.

Read more

Complex Needs

A person with complex needs might have one or a combination of difficulties, including profound and multiple learning disabilities, physical disabilities, sensory impairments, and challenging behaviour.

Read more

Direct Payments

Direct payments give individuals greater choice and control over the support they receive and how it’s provided.

Read more

Supported Living

Supported living services enable individuals with a disability to live independently in their own home, with appropriate support to help them manage their own tenancy and achieve greater freedom and control in their lives. Support can be provided in…

Read more

Residential Care

For people who aren’t ready or able to live independently, small-scale residential care is often a really good option. Our residential care is provided in shared accommodation where support staff are around 24 hours a day, seven days a week. We provide…

Read more

Creative Learning

The Creative Learning team was established with an aim to engage adults with learning disabilities in meaningful daytime group activities.

Read more

Extra Care

We provide extra care – also known assisted living – at specially developed sites that enable individuals to hold their own tenancy.

Read more