Extra Care FAQs

How is extra care funded?

Depending on your circumstances, your local council might pay for all or some of the costs of providing extra care. To determine how much, if any, of the costs it will pay, your local council will conduct an assessment.

In England and Wales, local councils have a legal duty to assess anyone who appears to need care and support, regardless of how much money that person has. This is called a care needs assessment. It takes into account your circumstances, abilities and needs, and determines what sort of care and support is best for you.

If, following a care needs assessment, your council decides you’re eligible for extra care, they’ll look at your financial situation and discuss with you whether they will pay for all or part of your support, whether you have to pay something towards it, or whether you have to pay for all of it.

This will depend on your circumstances, and the council’s budget and funding criteria.

If you are eligible for council-funded support, you may be able to choose how your money is managed. Some people have their support funding managed by a social worker, while others choose to have it paid directly to them so they have more control over how to spend it. This is called a direct payment. You can find out more about direct payments here.

How can I access extra care?

We can provide extra care to people over the age of 18, regardless of how your support will be funded. If you are under 18, we can help you to plan the transition into adult support services through our transition support service. You can find out more about transition support here.

Your local council can refer you to us for extra care, whether or not you are eligible for council funding towards your support costs. But you don’t have to be referred – you can get in touch with us directly.

If you’re eligible for an extra care housing scheme you will normally be put on a waiting list. The wait for extra care will depend on where you live and what resources are available in your area. 

How do you keep a check on your extra care services?

All of our extra care services are inspected and regulated by the Care Quality Commission (CQC) in England and the Care and Social Services Inspectorate Wales (CSSIW).

This means all of our extra care facilities are subject to regular visits by independent inspectors to make sure we continue to meet minimum standards of care and support. Inspection findings and reports are made public in both England and Wales, so you can find out how all our residential care facilities are doing at any time.

We also work hard as a charity to monitor how we’re doing. We constantly strive to deliver the highest-quality support that exceeds minimum standards and fully embraces our values. Our Quality and Policy team is responsible for auditing the support we provide to make sure we’re doing exactly that.

Our Personalisation team works closely day to day with all the people we support, to make sure we’re doing what we set out to do, providing individualised, person-centred and flexible support that enables each individual to live a fulfilled and happy life.

How can Walsingham Support help me with extra care?

If you, a member of your family, or someone you care for would like more information or advice, or have any questions about extra care and the options available to you, get in touch with us.

We’re here to offer guidance and support, wherever you are and whatever you need.

Call us on 0333 405 1030*

You can also fill out the form at the bottom of this page and we’ll get back to you.

* Calls are charged at your local rate, wherever you’re calling from.

Other support and services

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