Extra Care FAQs

How is extra care funded?

Depending on your circumstances, your local council might pay for all or some of the costs of providing extra care. To determine how much, if any, of the costs it will pay, your local council will conduct an assessment.

In England and Wales, local councils have a legal duty to assess anyone who appears to need care and support, regardless of how much money that person has. This is called a care needs assessment. It takes into account your circumstances, abilities and needs, and determines what sort of care and support is best for you.

If, following a care needs assessment, your council decides you’re eligible for extra care, they’ll look at your financial situation and discuss with you whether they will pay for all or part of your support, whether you have to pay something towards it, or whether you have to pay for all of it.

This will depend on your circumstances, and the council’s budget and funding criteria.

If you are eligible for council-funded support, you may be able to choose how your money is managed. Some people have their support funding managed by a social worker, while others choose to have it paid directly to them so they have more control over how to spend it which is called a direct payment.

How can I access extra care?

We can provide extra care to people over the age of 18, regardless of how your support will be funded. If you are under 18, we can help you to plan the transition into adult support services through our transition support service.

Your local council can refer you to us for extra care, whether or not you are eligible for council funding towards your support costs. But you don’t have to be referred – you can get in touch with us directly.

If you’re eligible for an extra care housing scheme you will normally be put on a waiting list. The wait for extra care will depend on where you live and what resources are available in your area. 

How do you keep a check on your extra care services?

All of our extra care services are inspected and regulated by the Care Quality Commission (CQC) in England and the Care and Social Services Inspectorate Wales (CSSIW).

This means all of our extra care facilities are subject to regular visits by independent inspectors to make sure we continue to meet minimum standards of care and support. Inspection findings and reports are made public in both England and Wales, so you can find out how all our residential care facilities are doing at any time.

We also work hard as a charity to monitor how we’re doing. We constantly strive to deliver the highest-quality support that exceeds minimum standards and fully embraces our values. Our quality team is responsible for auditing the support we provide to make sure we’re doing exactly that.

Our personalisation team works closely day to day with all the people we support, to make sure we’re doing what we set out to do, providing individualised, person-centred and flexible support that enables each individual to live a fulfilled and happy life.

How can Walsingham Support help me with extra care?

If you, a member of your family, or someone you care for would like more information or advice, or have any questions about extra care and the options available to you, get in touch with us.

We’re here to offer guidance and support, wherever you are and whatever you need.

Call us on 0333 405 1030*

* Calls are charged at your local rate, wherever you’re calling from.

Alternatively please get in touch via our contact us form.

Other support and services

The Involvement Conference

The Involvement Conference echoes our belief that each person we support has a right to choose how they want to be supported. It reiterates our promise to always listen and provide services as unique as each individual we support.

Read more

Transition Support

Our transition support is designed to help individuals enjoy a smooth transition through major life changes: for example, through the move from children’s to adult services, or from the family home or residential college to independent living.

Read more


Personalisation is an approach to social care that focuses on putting individuals at the very centre of the support and services they receive.

Read more

Learning Disabilities

Having a learning disability means an individual can find it harder to learn certain life skills. The problems and challenges faced by individuals with learning disabilities vary in severity, but always start before adulthood and affect them for their…

Read more


Autism – also known as Autism Spectrum Disorder (ASD) – is a developmental disability that affects how a person interacts and communicates with others. It encompasses a wide range of difficulties, such as cognitive impairment, repetitive activity, sensitivity…

Read more

Acquired Brain Injuries

An acquired brain injury (ABI) is injury or damage to the brain that can have any number of causes, such as stroke, a tumour or a road traffic accident. People with ABI have ‘acquired’ their brain injury, and weren’t born with it.

Read more

Complex Needs

A person with complex needs might have one or a combination of difficulties, including profound and multiple learning disabilities, physical disabilities, sensory impairments, and challenging behaviour.

Read more

Direct Payments

Direct payments give individuals greater choice and control over the support they receive and how it’s provided.

Read more

Supported Living

Supported living services enable individuals with a disability to live independently in their own home, with appropriate support to help them manage their own tenancy and achieve greater freedom and control in their lives. Support can be provided in…

Read more

Residential Care

For people who aren’t ready or able to live independently, small-scale residential care is often a really good option. Our residential care is provided in shared accommodation where support staff are around 24 hours a day, seven days a week. We provide…

Read more

Creative Learning

The Creative Learning team was established with an aim to engage adults with learning disabilities in meaningful daytime group activities.

Read more