Direct Payments FAQs

How can direct payments be used?

Direct payments can be used to arrange and pay for the care and support a person needs, which will have been agreed between the individual and their local council and written up in a ‘personal care plan’. For example, direct payments can be used to:

  • buy special equipment to help with mobility
  • get a home help for a few hours a week
  • attend a day centre and take part in social activities.
How can we help with direct payments?

We can provide as much assistance as each person needs in managing the direct payments process, from application to ongoing support. We can help individuals to understand how much money they are entitled to and talk them through how and when they will receive it.

We support each person in exploring their options, like what sorts of support and services they can choose to buy, what types of support aren’t covered by direct payments, and arrangements for paying for them.

For added piece of mind, we can also help to set up a bank account in an individual’s name to receive the direct payments, and provide effective and transparent money management.

Most importantly, we understand that everyone is different – so we adapt our support to fit each individual’s choices and abilities. That means that how ‘hands on’ we are will entirely depend on what they want and need. We encourage everyone to play a full and active part in planning their support, and we work alongside them to help make decisions that are right for each person.

How do I pay for your support with direct payments?

We charge an hourly rate that includes all of the costs associated with supporting an individual. There are no hidden fees, and the cost includes:

  • recruiting and appointing a support worker to help you with everything you need
  • completing necessary checks relating to a potential support worker, including a Disclosure and Barring Service (DBS) check and personal and professional references
  • providing relevant induction and training for support workers
  • help and guidance with managing your support workers, for example, paying them the right amount, making appropriate deductions (national insurance and income tax)
  • continuous support with any issues or concerns.
How can I find out more?

If you, a member of your family, or someone you care for would like more information or advice, or have any questions about direct payments and the options available to you, get in touch with us.

We’re here to offer guidance and support, wherever you are and whatever you need.

Call us on 0333 405 1030*

* Calls are charged at your local rate, wherever you’re calling from.

Alternatively please get in touch via our contact us form.

Other support and services

The Involvement Conference

The Involvement Conference echoes our belief that each person we support has a right to choose how they want to be supported. It reiterates our promise to always listen and provide services as unique as each individual we support.

Read more

Transition Support

Our transition support is designed to help individuals enjoy a smooth transition through major life changes: for example, through the move from children’s to adult services, or from the family home or residential college to independent living.

Read more


Personalisation is an approach to social care that focuses on putting individuals at the very centre of the support and services they receive.

Read more

Learning Disabilities

Having a learning disability means an individual can find it harder to learn certain life skills. The problems and challenges faced by individuals with learning disabilities vary in severity, but always start before adulthood and affect them for their…

Read more


Autism – also known as Autism Spectrum Disorder (ASD) – is a developmental disability that affects how a person interacts and communicates with others. It encompasses a wide range of difficulties, such as cognitive impairment, repetitive activity, sensitivity…

Read more

Acquired Brain Injuries

An acquired brain injury (ABI) is injury or damage to the brain that can have any number of causes, such as stroke, a tumour or a road traffic accident. People with ABI have ‘acquired’ their brain injury, and weren’t born with it.

Read more

Complex Needs

A person with complex needs might have one or a combination of difficulties, including profound and multiple learning disabilities, physical disabilities, sensory impairments, and challenging behaviour.

Read more

Supported Living

Supported living services enable individuals with a disability to live independently in their own home, with appropriate support to help them manage their own tenancy and achieve greater freedom and control in their lives. Support can be provided in…

Read more

Residential Care

For people who aren’t ready or able to live independently, small-scale residential care is often a really good option. Our residential care is provided in shared accommodation where support staff are around 24 hours a day, seven days a week. We provide…

Read more

Creative Learning

The Creative Learning team was established with an aim to engage adults with learning disabilities in meaningful daytime group activities.

Read more

Extra Care

We provide extra care – also known assisted living – at specially developed sites that enable individuals to hold their own tenancy.

Read more