Hi Zlatica, thank you for agreeing to take part in this interview

It’s my pleasure

Ok, so how long have you been working for Walsingham Support?

I’ve been working here for 2 years

And have you worked as a support worker elsewhere?

No, this is my first role as a support worker

What’s the most challenging part of being a support worker?

The changeability of the day, but it is quite thrilling too!

And what’s the best thing about your role?

Oh, the best thing about my role is being able to make a difference to a person’s life, even if it’s just making them laugh!

Describe a typical day as a support worker

Well, as an example, first thing in the morning I take someone I support to their gardening walk. Then I support another person with getting up, washing up and preparing their lunch. Then I support another person with going to the doctor’s and then go for a walk to grab a coffee afterwards. The fourth person I support, I help them go to the supermarket and to visit friends. And at the end of the day, I support a mother and son. I make sure they take their medicine and we have a lovely little chat after their personal care is done!

Oh gosh, that’s really varied! I’m sure you’re never bored! What advice would you give to someone who would like to be a support worker?

I’d say look after yourself when you are off duty. Bring love and attention to each person and leave your worries at work when you’ve finished!

I like that advice, and if you could describe being a support worker in three words? What would they be?

Intuitive, observant and helpful

*Person we support has been anonymised