Our directors

With Operations & Development teams based in Cumbria, London, Middlesbrough, Somerset and Swansea, and services in over 180 locations, Walsingham Support has a truly national reach across England and Wales.

We have around 900 staff and are justly proud of their unique combination of professionalism with a personal touch.

Our teams are responsive, flexible and willing to try new approaches to service design and delivery. We work hard to find a solution to even the most challenging situation.

We pride ourselves in our collaborative ‘can do’ approach. We understand that everyone involved in an individual’s support planning wants the best possible outcome.

Our directors

People are at the heart of everything we do and no one understands this better than Walsingham Support’s Executive Leadership Team.


Paul Snell Paul Snell, Chief Executive

Growing up with a younger brother with learning disabilities, Walsingham Support’s CEO understands the difference that good support makes. His view is: “If the people we support, their families and our staff are happy – then I’m happy.” Paul has 25 years’ experience at executive level across three large organisations in HR, Operations & Development and then as CEO for Walsingham since 2005. He is a Fellow of the Institute of Directors and Chartered Institute of Personnel and Development (CIPD) and is educated to Master’s level in Human Resource Management.

Our directors, Sarah Miller Sarah Miller, Deputy Chief Executive

Sarah is the driving force behind Walsingham Support’s quality standards and service growth, having joined the organisation as Director of Operations & Development in October 2011. She has worked in social care for over 25 years for organisations such as Guinness Care and Support and Sense. Sarah is currently working on her MBA and has completed a Master’s degree with the University of St Andrews on ‘Adults with Learning Disabilities and Complex Needs’ and a BA in NHS Healthcare: Care Management.

Caroline Biddle Caroline Biddle, Director of Human Resources

Employing around 900 members of staff across the UK requires a strong and competent Human Resources team. Caroline leads Walsingham Support’s HR department as Director of Human Resources. She has over 20 years’ experience in Human Resources Management, having worked at the Metropolitan Police Service before joining Walsingham in 1998 as Human Resources Manager. She was appointed as Director in 2004. Caroline has a Post Graduate Diploma in Personnel Management and has a Masters (LLM) in Employment Law.

  Gary Cottrell, Director of Finance

Gary Cottrell is the newest member of Walsingham Support’s Executive Leadership Team and has a wealth of experience in the charity sector working for SignHealth, The Prince’s Regeneration Trust and Swanswell Charitable Trust. During the past eight years he has worked in both finance and business roles at executive level and is a Fellow of the Chartered Institute of Certified Accountants.

Get in touch

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Call our support and information line

  • 0333 405 1030
  • Walsingham Support
    Suite 500
    1st Floor, Building 4
    North London Business Park
    Oakleigh Road South
    New Southgate
    London, N11 1GN