Direct Payments FAQs

How can direct payments be used?

Direct payments can be used to arrange and pay for the care and support a person needs, which will have been agreed between the individual and their local council and written up in a ‘personal care plan’. For example, direct payments can be used to:

  • buy special equipment to help with mobility
  • get a home help for a few hours a week
  • attend a day centre and take part in social activities.
How can you help with direct payments?

We can provide as much assistance as each person needs in managing the direct payments process, from application to ongoing support. We can help individuals to understand how much money they are entitled to and talk them through how and when they will receive it.

We support each person in exploring their options, like what sorts of support and services they can choose to buy, what types of support aren’t covered by direct payments, and arrangements for paying for them.

For added piece of mind, we can also help to set up a bank account in an individual’s name to receive the direct payments, and provide effective and transparent money management.

Most importantly, we understand that everyone is different – so we adapt our support to fit each individual’s choices and abilities. That means that how ‘hands on’ we are will entirely depend on what they want and need. We encourage everyone to play a full and active part in planning their support, and we work alongside them to help make decisions that are right for each person.

How do I pay for your support with direct payments?

We charge an hourly rate that includes all of the costs associated with supporting an individual. There are no hidden fees, and the cost includes:

  • recruiting and appointing a support worker to help you with everything you need
  • completing necessary checks relating to a potential support worker, including a Disclosure and Barring Service (DBS) check and personal and professional references
  • providing relevant induction and training for support workers
  • help and guidance with managing your support workers, for example, paying them the right amount, making appropriate deductions (national insurance and income tax)
  • continuous support with any issues or concerns.
How can I find out more?

If you, a member of your family, or someone you care for would like more information or advice, or have any questions about direct payments and the options available to you, get in touch with us.

We’re here to offer guidance and support, wherever you are and whatever you need.

Call us on 0333 405 1030*

You can also fill out the form at the bottom of this page and we’ll get back to you.

* Calls are charged at your local rate, wherever you’re calling from.

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