Support at home
Support at home – also known as domiciliary care – is for adults who live independently in their own home and need support to maintain their daily life.
We have a specialist staff team that can provide bespoke support to a person in their own home. This may range from a short call to a couple of hours each day or even all-day support. Everyone is different, so how much support a person receives depends very much on the individual.
Support at home is flexible and based on people’s individual needs. It is planned and provided in line with our person centred support planning.
Our support at home services enable people to be supported with a range of tasks. We can support with:
- Bathing and personal care
- Daily living tasks
- Shopping, budgeting and paying bills
- Maintaining relationships
- Accessing the community
- Taking part in social or leisure activities.
Frequently asked questions
How can you access support at home?
You can be referred to support at home services by your local authority or by applying directly to a provider if you have an individual budget.
How do we make sure you are involved?
All of the people we support at home are encouraged to participate in organisational questionnaires, forums and feedback on the support that we provide.
People can also get involved in our organisation by taking part in our involvement groups and having a say about what we do.
How is support at home funded?
Support at home can be funded using a personal budget or other form of direct payment or by paying with private funds. Support at home is also available through funding from your local authority, based on their eligibility criteria, health funding is not usually received for domiciliary care tasks, although this can be funded through health – where there are health care needs, these tend to be met through local GP surgeries / nursing staff who work in partnership with Walsingham Support staff.
How is support checked?
The Care Quality Commission in England and the Care and Social Services Inspectorate Wales (Wales), make visits to our support at home offices and contact the people we support to ensure the support provided meets their standards. Local authorities also audit services and seek feedback from the people we support to assess the quality of the support provided.
How much support is available?
Support is tailored to individual needs and generally focused on the outcome to be achieved for the person. Support is provided through short visits on a daily basis to more intensive packages providing around the clock care and support.
Support at home may be temporary. A person may require support to facilitate them becoming more independent after returning from hospital or following deterioration in a health condition. This can be funded for a short term outcome or longer term ‘maintenance’ of a person’s current abilities
Where is support at home available?
We offer this service across England and Wales.