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Extra care

Extra care ­– also known as sheltered housing or assisted living – is provided at a site that has been specially developed to allow people to hold individual tenancies.

Support at our extra care services is available 24 hours a day, seven days a week by our on-site team. A person can be supported for as few or as many hours as they need.

Our staff are trained to work in a person centred way, delivering support to a high standard in accordance with the person’s support plan.

The support we provide through can include:

  • Personal Care
  • Health and wellbeing
  • Maintaining tenancy agreements, budgeting and paying bills
  • Household tasks, cleaning, washing and cooking
  • Developing social and personal relationships
  • Contact with family and friends
  • Going on holiday.

If you, a member of your family or a friend would like some advice around extra care and the options available to you, get in touch via the contact form at the bottom of the page and we will be happy to discuss your specific needs.

Extra care FAQs

  • How do I access extra care?

    You can access extra care housing by approaching your social worker and requesting to be assessed as eligible for the extra care housing scheme and placed on the waiting list. You must be prepared to hold your own tenancy and you must be eligible to fair access to care.


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  • How is extra care funded?

    Extra care is funded following a needs-led assessment, which is conducted by a social worker. The outcome of the assessment will show how much support the person needs and what funds will be made available by adult and local services to provide that support. People can choose to have those funds managed by the social worker or to have a direct payment where the person has control over how the money is spent.

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  • When is extra care available?

    Extra care is available where a scheme exists and where the person meets the eligibility criteria from that scheme. Most schemes operate an admissions procedure that includes a waiting list.

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Get in touch

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Call our support and information line

  • 0333 405 1030
  • Walsingham Support
    Suite 500
    1st Floor, Building 4
    North London Business Park
    Oakleigh Road South
    New Southgate
    London, N11 1GN