Strategic priorities

Every year we set ourselves new strategic priorities to achieve.

During 2016/2017 we plan to:

  • Evolve our quality audit processes and launch our personalisation tool.
  • Develop how we recruit and retain staff.
  • Integrate and manage our IT systems.
  • Develop teams and succession plans for staff.
  • Review and enhance how we recognise staff and share achievements.
  • Review staffing structures, qualification requirements, salaries and benefits.
  • Establish a property strategy to increase our assets and income.
  • Support more people in areas we already work and grow through local, targeted opportunities.
  • Increase our annualised income between 7.5% and 10%.
  • Complete a review of our residential care services.
  • Develop our energy saving in support of our efficiencies commitment.
  • Evolve our governance and leadership in line with our developing strategies.
  • Commission an external review of central organisational structure and implement agreed recommendations.
  • Establish an effective fundraising and research resource.
  • Develop an effective engagement strategy for internal and external stakeholders.

Our third quarter

strategic priorities

At Walsingham Support, we work to increase the quality of life of every person we support.

The picture above provides statistics to four key areas within the organisation ­– the number of people we support, compliance, staff training and turnover levels. More information about each one is available in the commentary below.

We’re supporting 395 people around the UK

During Q3, we continued to support people with different needs, including learning disabilities, complex needs, behaviours that challenge, autism, physical disabilities, age related needs and brain injuries.

93% of our services are rated ‘Good’ by CQC/CSSIW

Our services – covering domiciliary care, supported living and residential care services – are managed through 32 Care Quality Commission and Care and Social Services Inspectorate Wales registrations.

93% of our services inspected in Q3 were rated ‘Good’ by CQC, a 3% increase on Q2.

90 training events were run across three regions

Ensuring our staff are well-trained and competent in supporting people will always be a high priority for us. Our unique training programme, encompassing both face-face learning and e-learning, offers the best in contemporary skills development techniques.

We hold regular training events in our regional offices and services across the UK. During Q3, 90 training events, which included Values, Equality and Diversity, Autism Awareness, Deprivation of Liberty Safeguards, Safeguarding and Epilepsy Awareness, were held across three regions.

Staff turnover at Walsingham Support is 4% below the national average

The Skills for Care National Minimum Data Set for Social Care (NMDS-SC) is an online database which holds data on the adult social care workforce. It is the leading source of workforce intelligence and holds information on around 25,000 establishments and 700,000 workers across England.

We use the NMDS-SC to benchmark statistics including staff turnover against the sector average. Walsingham Support’s staff turnover was 21.7% in Q3, 4% below the NMDS-SC average of 25.7%.

For more information on any of these statistics, email

Get in touch

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Call our support and information line

  • 0333 405 1030
  • Walsingham Support
    Suite 500
    1st Floor, Building 4
    North London Business Park
    Oakleigh Road South
    New Southgate
    London, N11 1GN