Your support

  • Your Support

    Find out what you can expect when you get support from Walsingham and get answers to some common questions here.

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  • Will you support me with my health needs?

    All staff are fully trained to support individuals with their health and medication needs.

    For more information and advice about your health, click on the links below.

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  • How do I get support from Walsingham?

    This will depend on the type of support you want and where you live or want to live. If you want support that comes to you, you might use someone to help you choose the right support, like a social worker or broker.

    You might already have your own personal budget, so you can buy your support from us directly. Or if you are looking for support and somewhere to live, a social worker will help you. They will meet with you, look at what kind of support and housing you need and talk to different organisations to find out who can give you what you need.

    Whatever way you do this, if you choose Walsingham Support, we will meet you to talk about how we can support you and what your choices are.

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  • What kind of support will I have?

    Everyone is different. Different people need support in different ways.

    Some people need support to:

    • Do daily tasks, washing and dressing or cooking and eating
    • Do weekly tasks, such as shopping or paying bills
    • Learn new skills so they can live more independently
    • Do things in their communities.

    We will discuss your support needs with you and capture your wishes in a support plan.

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  • How will you know what kind of support I will need?

    We will work with you to plan your support. We want to know what you want, what you need and how you want us to support you.

    We spend time with you to create a support plan. This includes all the things you want to do. We will keep checking your support plan with you to make sure we are supporting you to do all these things.

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  • Can I choose who supports me?

    Yes, you will have a say in who supports you, especially your key worker. Your key worker will work very closely with you.

    If you want to we will train you so that you can interview new staff who will support you.

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  • How much control will I have?

    It is your life and we want you to live it your way. You will be in control. We will talk to you about everything, from what you like to be called, how we should come in and out of your home, what you like to eat, what you like to do, and where you want to go. We will support you to do the things you want to do in the way that you want to do them.

    We will work with you to create a support plan. This includes all the things you want to do. We will keep checking your support plan with you to make sure we are supporting you to do all these things.

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  • Who pays for my support?

    Your local council or health authority usually pays for your support. This can be done in lots of ways and we will talk to you about this if you choose us to provide you with support.

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  • What happens if I am unhappy?

    We hope you will always be happy with your support. But if you are not, you can talk to your key worker or the service manager. They will try to help where possible. They will also support you if you want to make a complaint.

    If you need advocacy to support you to do this we can help you to find someone who can do this.

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