Questions about our support
We support people with learning disabilities.
Click on a question to find out more about how we do this.- How do I get support from Walsingham?
- Where will I live?
- Will I have my own front door key?
- Can I spend time on my own?
- Can I choose who I live with?
- Can I choose who supports me?
- Will staff be there if I need them?
- How much control will I have over my life?
- How many rules are there at Walsingham?
- Will I have a say about what happens?
- How can I get involved at Walsingham?
- Can I still go to clubs and the cinema?
- Can I have a job?
- Can I go on holiday?
- What happens if I am unhappy?
A social worker will look at what kind of support you need.They will talk to different organisations to find out who can give you the right support.
Usually our support services are paid for by your local council or health authority.You can say what kind of organisation you would like to support you.
If you decide that you would like to be supported by Walsingham we will meet you and talk about how we can support you.
You will be able to make decisions about the support you get. You can also visit your new house or flat and decide if you want to live there.Go to the top of this page.
People we support live in houses and flats that look just like all the others in the street.
In our residential care services you will have your own bedroom which you can decorate how you want.There will also a lounge that you share with other people.
We make sure everyone can use the kitchen.
There is also a dining room where you can eat with other people if you want.Go to the top of this page.
You will have your own front door key. Staff will support you if you can't use the key yourself.Go to the top of this page.
Everyone has the right to spend time on their own if they want.Staff will knock on your door before they come into your room.
Go to the top of this page.
You will have a say about who you live with.Before you move in you can visit the house or flat and meet the people who live there. You could stay for dinner or overnight to see if you like them and they like you.
Go to the top of this page.
You will have a say in who supports you especially your key worker.Your key worker will work very closely with you.
Before someone has an interview for a job with you, you can meet them and they can meet you.
We also train people we support to interview new staff.
Staff will be in your house or flat all the time if you need them.
In some services staff sleep at night. You can wake them up if you have a problem.In spme services staff stay awake at night.
Go to the top of this page.
We want you to have control over your life. We will talk to you about everything from how you are supported to where you want to go on holiday.
We support you to do the things you want to do.We will work with you to write a plan of all the things you want to do.
We will keep checking your plan to make sure we are supporting you to do all these things.Go to the top of this page.
We have rules to make sure you and your house or flat is safe.There are also rules about how you should treat other people to make sure everyone is safe and happy.
Go to the top of this page.
Every week there are meetings about what is going on in your house or flat. You can have your say about whatever you like in these meetings.Like what you want to eat to where you want to go on holiday.
Go to the top of this page.
There are lots of ways you can get involved at Walsingham.Like helping to choose new staff. Or training our staff. Or joining one of our groups.
Every year we have a big meeting for staff and people we support to talk about what we have done this year and what we want to do next year.
At this meeting people we support talk about their lives and what they want to change.We have made changes because of what people say at the meeting.
Go to the top of this page.
We will support you to go where you want.Like clubs, the swimming pool, the cinema, a pub or on a holiday.
Go to the top of this page.
Can I have a job?
We can support you to get a job if you want. We have supported people to get lots of different jobs and also to do voluntary work.
We also support people to go to college to learn new skills.
Everybody who uses a Walsingham service can go on holiday. If you use a residential care service there is money available to you to pay for holidays.
People like to go to different places.Some people like to go to a hot country with a beach.
Some people like to stay in Britain or do day trips.
You can choose where you go and what you do.
We hope you will always be happy with your support.But if you are not we have a book which tells you how you can make a complaint.
available
If something is available it is ready to use.
complaint
If you do not like something or you think something is wrong and you tell someone it is called making a complaint.
council
The council are the people who look after the area where you live. They do things like run the schools, make sure the streets are clean and provide housing for people who need it.
health authority
The government has organisations that look after everything to do with people's health in an area. Each organisation is called a health authority. They do things like run hospitals and make sure there are enough doctors for people to visit.
interview
An interview is when people come to meet you because they would like a job. You can ask them questions to see whether they would do a good job.
involved
If you take part in something it is sometimes called being involved.
key worker
A key worker is someone who is paid to support you.
learning disabilities
People who have learning disabilities or learning difficulties have problems understanding information, learning skills and remembering new things.
People are born with learning disabilities or develop them soon after they are born.
meeting
When people get together to talk about something important it is sometimes called a meeting.
meetings
When people get together to talk about something important these are sometimes called meetings.
residential care
People who use our residential care services live in a house and get support from staff. The staff support them all the time. They share parts of the house with other people.
service
A service is what we offer to people with learning disabilities. Lots of our services are to do with day-to-day support. We also have services to do with other things like supporting people to learn new skills or have a job.
services
Our services are what we offer to people with learning disabilities. Lots of our services are to do with day-to-day support. We also have services to do with other things like supporting people to learn new skills or have a job.
skills
The things you can do well are sometimes called your skills.
social worker
A social worker is a person who works for social services. They give support to people who need it. Like people with learning disabilities, people with physical disabilities, older people, people who are ill, people who use drugs and children who have problems.
staff
People who work for Walsingham are called staff.
training
When people learn new things that will help them do their job better, it is sometimes called training.
voluntary work
Working without getting paid is sometimes called voluntary work.
Legal message. © 2011 Registered Charity No: 294832.
A Company Limited By Guarantee No: 2016251 (England).
