People pointing to themselves - individuals People are all different.

They need support in different ways.
Person-centred thinking We use person-centred thinking to plan with each person how they want us to support them.
Woman with different needs Some people have physical disabilities or difficulties hearing or seeing things. Some people have a mental illness.

We make sure everyone is supported as an individual in a way that is right for them.
Woman supporting a man all the time Some people need support 24 hours a day.

We provide one-to-one support for everyday tasks like bathing, dressing and eating.
Hand taking money out of walletOther people only need a few hours of support each week to do things like pay their bills.

They tell us what they want us to do.
Man opening oven doorSome people want to learn how to clean their house and cook.

We support people to learn new skills so they can be more independent.